With recent phone models, manufacturers have decided to ditch the integrated audio port on the devices. Instead most phones nowadays only have 1 connection left, which is the USB Type-C port used for charging the phone. This seems like an obvious move to push people further into dependency of wireless technology they also want to sell.
To be able to connect regular cabled head-/earphones or other audio auxiliary connections via cable (AUX) to a phone an audio adapter is required with these phones.
USB-C can be used for many things, including audio - as part of the Above Essentials we do offer an audio adapter, that gives you not only the common 3.5mm audio jack, but also another charging port.
How to use an audio adapter
Just plug it in directly into the phone. The audio should now be routed to the wired connection automatically - feel free to check where the audio is now coming from.
The phone should now be silent and the music and sounds should be playing from the device you connected instead.
The phone can show you that it recognized a device connected via USB in this menu:
Settings > Connected devices > USB
It may say 'Charging connected device' - this is normal
The setting fro 'USB is controlled by:' would be set to: 'Connected device'
Troubleshooting
If the audio is still coming from your phone while your adapter is connected, just try to pull it out and plug it in again. Sometimes the USB connection is not recognized properly in the first attempt.
If you keep having issues, try another device to trouble shoot. You can also reach out to us!