Knowledge Base
  • 1. FAQs
    • Cell Service Privacy
    • How am I protected from tracking?
    • Will my favorite app work on the phone?
    • How do I get cell service on the phone?
    • What mobile carriers can I use?
    • How long will the phones be supported?
  • 2. Getting Started
    • Export Contacts from iCloud
    • Connecting to WiFi
    • Ethernet adapter - via USB port
    • Audio adapter - via USB port
    • Glossary of Terms
    • Preparing for your Free Call
    • Managing Files
    • Phone Navigation
    • Transferring SIM Card
    • Changing Your PIN
    • Migrating SIM card from Apple iPhone (iOS)
    • Transfer Files
    • Migrating Contacts From iOS/Android
    • Start Here
    • Backup your Phone
  • 3. Phone Settings
    • Manage default apps to open links
    • User profiles
    • Profiles - create multiple users, separate apps and isolate identities
    • Work profile managing with Shelter
    • Setting Up Voicemail
    • Managing Permissions
    • Phone Navigation
    • Changing Your PIN
  • 4. Above Privacy Suite
    • Above VPN App Setup
    • Login to Above Webmail
    • Above Search
    • Contacts Export & Import
    • Calendar Export & Import
    • Syncing your Contacts and Calendar on Desktop
    • Migrating Emails to other account (IMAP)
    • Syncing your Contacts & Calendar on Mobile with DAVx5
    • Set up your Internet Phone Number (JMP.chat) with Cheogram
    • Setup Above Email on PC / desktop (IMAP/SMTP)
    • Is a website being blocked?
    • Jitsi Meet - Video Conferencing on Above servers
    • Setup XMPP (Cheogram)
    • Setting Up Email (K-9 Mail)
  • 5. Installing & Managing Apps
    • Backup phone apps and data with Seedvault
    • Updating Cheogram - adding the repository
    • Updating Apps with F-Droid & Aurora Store
    • App Info - Control app settings / permissions
    • Add Apps & Widgets To The Home Screen
    • Uninstalling Applications
    • Where To Find Apps: F-Droid & Aurora Store
    • Changing Application Permissions
    • Setup a F-Droid Repository
  • 6. Application Guides
    • XMPP - Changing Password
    • Messaging with XMPP / Jabber
    • Magic Earth: Free Maps & Navigation App
    • Updating Apps with F-Droid & Aurora Store
    • Music -NewPipe, Stream & Download Youtube/Soundcloud FrontEnd
    • Organic Maps - Offline Hike, Bike, Trails and Navigation
    • OsmAnd - Open Street Map for Android
    • Jitsi Meet - Video Conferencing
    • Searx - Search Engine
    • FlorisBoard - Keyboard
    • Simple Calendar Pro
    • Aegis Authenticator (2FA/OTP)
  • 7. Home Screen, Look & Feel
    • Add Apps & Widgets To The Home Screen
    • Phone Navigation
  • 8. Troubleshooting
    • SIM card not working - Reset mobile network
    • Telegram - Manage Storage, Clear Cache
    • Is a website being blocked?
  • 9. Privacy & Security
    • Cell Service Privacy
    • Using Sandboxed Google Play Services
    • Changing Your PIN
    • Changing Application Permissions
    • Using Your Phone Without a SIM Card
  • Reference
    • Glossary of Terms
Published with Ghost
  • Ask Us
  • Purchase
  • Customer Support

8. Troubleshooting

SIM card not working - Reset mobile network

When putting in a physical SIM card into the Above Phone, it should set itself up. For a better chance of this working smoothly, try putting in the SIM card while the phone

Updated a year ago

Telegram - Manage Storage, Clear Cache

One of the common issues people encounter over time with using Telegram, is that it can clog up all the space on your device. This is likely because of the default app settings

Updated 3 years ago

Is a website being blocked?

Above VPN/DNS has a built-in adblocker that may block some websites. If you experience any connection issues with a website or application you can make an inquiry to see if the server

  • above.phone
Updated a year ago